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UTRECHT, The Netherlands – BCD Journey lately surveyed greater than 900 enterprise vacationers in North America and Europe who rented a automobile at the least as soon as final yr. The survey checked out traveler habits and satisfaction in addition to traits in automobile rental for enterprise journey. In line with the survey, most enterprise vacationers hire a automobile to go to their firm’s workplace, meet with purchasers or present onsite service. A very powerful causes for renting a automobile as an alternative of utilizing different technique of transportation are comfort (64%), pace (36%), lack of options (32%) and worth (30%).

Coverage

Corporations apply a wide range of coverage measures for financial savings and sustainability. Over half of vacationers report their corporations encourage refueling rental vehicles earlier than returning (64%) and sharing a rental automobile with colleagues (53%). Solely 4% say their firm’s coverage encourages renting electrical vehicles.

Resolution-making

Firm coverage (69%) has the most important affect on vacationers’ automobile rental alternative. Different elements embody the comfort of the pick-up location (46%), worth (34%) and loyalty applications (33%). Sustainability hardly ever impacts their alternative: solely 9% take sustainability into consideration, whereas 70% by no means or hardly ever consider sustainability when deciding on a automobile.

Reserving

Nearly all of enterprise vacationers e-book rental vehicles via their firm’s on-line reserving software (88%), whereas 13% e-book by way of a journey agent and 12% e-book by way of the automobile rental web site. Intermediate/normal vehicles are rented most frequently (66%), adopted by compact/financial system vehicles (19%). SUVs are rented by solely 3%.

Conduct

When deciding on extra automobile rental companies, vacationers primarily go for comfort. 1 / 4 make use of pick-up and drop-off at totally different places. Prepaying for gas, returning the automobile with an empty tank and shopping for insurance coverage from a automobile rental provider are utilized by a tenth.

Electrical vehicles

Remarkably, 81% by no means hire an electrical automobile on a enterprise journey. That is primarily due to complicated logistics (46%), low availability on the rental location (35%) and quick vary (33%), whereas 12% report their firm’s coverage doesn’t embody electrical vehicles. Those that hire electrical vehicles are motivated by sustainability (51%), their want to strive an electrical car (29%) and broad availability on the rental location (24%).

Dangers

With regards to dangers, 39% of vacationers have skilled dangerous conditions when driving a rental automobile. Probably the most often reported dangers fluctuate from driving whereas drained, after a long-haul flight or in unfamiliar location, to encountering dangerous climate and automobile issues. Automotive accidents and stolen vehicles are reported very hardly ever.

Traveler satisfaction

Round eight in 10 vacationers are pretty to extraordinarily glad with their firm’s automobile rental coverage and suppliers. The bulk (64%) have skilled no points with their firm’s automobile rental coverage previously twelve months. Nonetheless, in relation to automobile rental suppliers, nearly a 3rd complain about low fleet availability (33%) and availability of the popular automobile sort (29%).

This survey reveals there’s nonetheless a big problem in relation to selling the usage of electrical automobiles (EVs) for enterprise journey. This displays the broader challenges of infrastructure and vary that impression the uptake of EVs usually. Nonetheless, transferring from petrol automobiles to electrical will develop into more and more vital as new laws requires corporations to measure and report the carbon emissions of their enterprise journey. Olivia Ruggles-Brise, BCD’s vp of Sustainability

Listed here are some tips about what corporations can do:

Begin by making EVs accessible to these vacationers who want to hire them.
Establish places the place charging infrastructure is superior.
Encourage vacationers to strive EVs in these places.
Present additional steering on the advantages and alternatives of EVs as a way to construct consciousness and confidence.

BCD is dedicated to offering purchasers with the insights, instruments and help they should keep forward of the curve. The corporate has all the time been on the forefront of sustainable enterprise journey and provides a variety of options to assist purchasers take motion in direction of attaining their carbon discount targets.

To view the total automobile rental survey report, click on right here.

About BCD Journey

BCD Journey helps corporations journey sensible and obtain extra. We drive program adoption, price financial savings and expertise retention via digital experiences that simplify enterprise journey. Our 13,000 devoted staff members service purchasers in 170+ nations as we form a sustainable future for enterprise journey. For extra info, go to www.bcdtravel.com.

About BCD Group

BCD Group is a market chief within the journey business. The privately owned firm was based in 1975 by John Fentener van Vlissingen and consists of BCD Journey, its subsidiaries BCD Conferences & Occasions and Advito, and Park “N Fly. For extra info, go to www.bcdgroup.com.

Janneke Kraanen
Supervisor, PR & Content material Creation